We accept most major Credit / Debit cards and paypal.
You can pay securely online unfortunately we cannot accept
telephone orders. Please call with the
product details you wish to purchase and you can arrange to send a
cheque. Alternatively telephone for
an informal chat.
We only ship to UK adresses with a valid postcode, any other UK address without a postcode will be classed as a european delivery .ie Southern Ireland.
We aim to dispatch all orders within two working days.
Customers will receive an email confirming the dispatch date and method.
We send most items by Royal Mail 2nd class delivery. Large or
expensive items are sent by Hermes Courier with enhanced insurance.
UK delivery 1 to 3 working days.
Europe (EU Countries)
We send most items by Airmail. Large or
expensive items are sent by Courier with enhanced insurance.
European delivery 3 to 5 working days.
Europe (non EU) and the Rest of the World
I am afraid we do not offer delivery to these areas
Refund | Return | Cancellation Policy
We hope all are customers are happy with their orders, if however
you need to return or cancel your order, please follow the advice
It is advisable if you are considering returning an item to contact us by email or telephone.
If you return an item please include your name, address and telephone number and your reason for the return.
All refunds will be issued to the customers debit or credit card. We aim to process all returns within two working days of receipt.
If you have ordered something from our website in error or its just not quite what you wanted. Return the item in good condition within 14 days. We will refund the purchase cost minus any postage we have incurred.
If you receive an item damaged, please return the item within 14 days. We will either replace the item or issue a full refund.
Transaction can be cancelled for a full refund before dispatch. After this timeframe please refer to the “returns” advice.
Send Returns to
The Crafty Puzzles Company
38 Champion Road
We recommend you have proof of posting or use recorded delivery.
We collect names and addresses (including email) from customers and store these securely.
This information is used for accounting purposes and marketing only.
We do not share your information with any third parties.
We do not store any financial details (credit or debit card numbers).
By using our website, you agree that we can place these types of cookies on your device.