Ordering Information

We accept most major Credit / Debit cards and paypal.

You can pay securely online unfortunately we cannot accept telephone orders. Please call with the product details you wish to purchase and you can arrange to send a cheque. Alternatively telephone for an informal chat.

Privacy Policy.

We collect names and address from customers and store these on securely.
This information is used for accounting purposes and marketing only.
We do not share your information with any third parties.
We do not store any financial details (credit or debit card numbers).

Delivery Policy.

We aim to dispatch all orders within two working days.
Customers will receive an email confirming the dispatch date and method.
We send most items by Royal Mail 1st class delivery. Large or expensive items are sent by UPS Courier with enhanced insurance.
UK delivery 1 to 3 working days.

Refund | Return | Cancellation Policy

We hope all are customers are happy with their orders, if however you need to return or cancel your order, please follow the advice below.

It is advisable if you are considering returning an item to contact us by email or telephone.

If you return an item please include your name, address and telephone number and your reason for the return.

All refunds will be issued to the customers debit or credit card. We aim to process all returns within two working days of receipt.

Returns

If you have ordered something from our website in error or its just not quite what you wanted. Return the item in good condition within 14 days. We will refund the purchase cost minus any postage we have incurred.

Damage

If you receive an item damaged, please return the item within 21 days. We will either replace the item or issue a full refund.

Cancellations

Transaction can be cancelled for a full refund before dispatch. After this timeframe please refer to the “returns” advice.

Send Returns to

The Crafty Puzzles Company
38 Champion Road
Kingswood
Bristol
BS15 4SX

We recommend you have proof of posting or use recorded delivery.