Ordering Information

We accept most major Credit / Debit cards and paypal.

You can pay securely online  unfortunately we cannot accept telephone orders.  Please call with the product details you wish to purchase and you can arrange to send a cheque.  Alternatively telephone for an informal chat.

We only ship to UK adresses with a valid postcode, any other UK address without a postcode will be classed as a european delivery .ie Southern Ireland.

Delivery Policy.

We aim to dispatch all orders within two working days.
Customers will receive an email confirming the dispatch date and method.


We send most items by Royal Mail 2nd class delivery. Large or expensive items are sent by Hermes Courier with enhanced insurance.
UK delivery 1 to 3 working days.

Europe (EU Countries)

We send most items by Airmail. Large or expensive items are sent by Courier with enhanced insurance.
European delivery 3 to 5 working days.

Europe (non EU) and the Rest of the World

I am afraid we do not offer delivery to these areas

Refund | Return | Cancellation Policy

We hope all are customers are happy with their orders, if however you need to return or cancel your order, please follow the advice below.

It is advisable if you are considering returning an item to contact us by email or telephone. 

If you return an item please include your name, address and telephone number and your reason for the return.

All refunds will be issued to the customers debit or credit card. We aim to process all returns within two working days of receipt.


If you have ordered something from our website in error or its just not quite what you wanted. Return the item in good condition within 14 days. We will refund the purchase cost minus any postage we have incurred.


If you receive an item damaged, please return the item within 14 days. We will either replace the item or issue a full refund.


Transaction can be cancelled for a full refund before dispatch. After this timeframe please refer to the “returns” advice.

Send Returns to

The Crafty Puzzles Company 
38 Champion Road
BS15 4SX

We recommend you have proof of posting or use recorded delivery.

Privacy Policy.

We collect names and addresses (including email) from customers and store these securely.
This information is used for accounting purposes and marketing only.
We do not share your information with any third parties.
We do not store any financial details (credit or debit card numbers).


Cookies are small text files that may be downloaded on your web browser when you visit a web site. Cookies allow your browser to remember some specific information which the web server can later retrieve and use. We do not use cookies to store any personal information that could be read or understood by others. When you close your browser, some cookies are stored in your computer’s memory, while some expire or disappear.

Most web browsers allow some control of most cookies through the browser settings, however, if you decline to use cookies, you may not be able to use all the features of our site if cookies are disabled and in some cases declining cookies will prevent you from using a web site altogether. To find out more about cookies, including how to manage and delete them, visit www.allaboutcookies.org.

Cookies on this web site are used primarily to allow users to navigate between pages efficiently and generally to improve your experience with our web site. In addition, we also use cookies to conduct research and analytics to improve our web site, this includes compiling anonymous statistical information regarding the frequency of your use of our web site, the pages visited and the length of each visit. Please Note: we cannot identify you personally in this way. To opt out of providing information about your visit please visit this page - https://tools.google.com/dlpage/gaoptout.

By using our website, you agree that we can place these types of cookies on your device.